Planet 7 Casino Reviews
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Everybody leads me to believe that things are being done, but to no avail. I have talked to at least 15 different reps of customer service, who have been very service oriented.
I have e-mailed 10 times with no responses anymore. I'm considered a VIP3, but that doesn't mean a thing in real life to them.
I am so frustrated with them that I called them out as cheaters and the rep assured me that wasn't the case. That was 15 days agostill no action has been taken.
If you have any advice on how to get my monies, please advise me. THANK YOU GUYS for your service. I received a generic email saying congratulations, but nothing more than that yet.
So we'll see. Donna commented: 1 Jun I have had a great experience with P7. I have cashed out mucho bucks over the last few years with no problems.
Karlene Smith commented: 30 May Used to be a good casino. I have been waiting for payouts I cashed out in April.
No money!!! MeShell Flynn commented: 23 May I have had serious delay issues concerning payouts. After the initial approval, the actual payments take weeks to send then weeks to appear into your bank account, incurring additional fees.
I no longer qualify for substantial bonuses since I am now a winner so no good to them any longer. PAGANDA HOWARD commented: 24 Apr Planet 7 will not send me a my withdrawal for until I open a new bank account.
It's been almost a month since I requested my money. I wish I would have seen this article before depositing hundreds of dollars.
Janet Blackburn commented: 18 Apr This casino sucks on payouts. They make the process a pain in the rear. Takes you forever for them to accept your I'd then on a dress verification,they give you many reasons they won't accept it, then freeze you out of the process and you can't go any further.
When you call them they don't answer. You are to lea e a message and they will call back. They never do. They do not respond to any emails.
Jeanette commented: 15 Apr Worse casino ever I won I withdraw then they cancel my withdraw saying that is not payable.
I ask if they could credit my account with the winning they said no it has been cancel. Dont waste your money there go to lucky red they do actually pay out what you win.
ROBERT SNYDER commented: 29 Mar There is no chance of ever being paid. That is not my primary concern. My concern is that I sent them all of the personal identity requested multiple times.
Why would they not be selling this on the black market? It's clearly a criminal enterprise. Kimberly j foster commented: 12 Mar I have played and and won lots of cash from this casino over the years.
They have always had payouts in Now 10 business days in approval process they state 7 to 10 another 10 business days in finance they state 7 to 10 , then sent to third party processor for payout after that, and I have always recieved the funds within 3 to 5 business days.
One time it did take 11 days to recieve. However this time on Feb. Was told it was sent to processor on 22nd of Feb. Been told there were delays with that batch, and to wait a few more days that was before March 4th.
STILL Waiting! I have been calling everyday talking to different vip reps and they just say finance tells them to tell players to be patient and their funds will arrive shortly.
They dont give numbers to talk with finance, or where its being sent from or what the processors name is. Really getting concerned on this payout.
I am about ready to send some money but your bad review gives me reason to pause. Darn, I like playing on their site but I want my money when I win.
I appreciate your input and I will probably play real money at another casino. Would you recommend any? Thanks so Much for the review!! All The Best, Jim.
Jaxon Oyler commented: 1 Feb I just wrote out a lengthy comment and I lost it so anyway this is just a short comment for now just to warn you and make you aware that this site is not legit I was given the run around I felt like I was lied to and mistrested.
I will write a more extensive comment later, here and tother sites or even apps such as FB to warn others of this terrible, dishonest and manipulative site.
My email address should be attached. Yeah please stay away from this place this site because they're very dishonest and they do have a lot of r negative eviews which if I would have known prior to signing up I definitely wouldn't of knowing I what I know now.
Again don't waste your time or money.. Then payment stopped. NEVER PLAY THIS SITE OR ANY OF THEIR OTHER SITES!!!!!!! Total scam!!!!!!!!!!!!!!!!!!
I am getting a fraction of my original deposit that I legit won on. PLease avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The winning should be paid out soon or have been already paid out. Show 1 similiar complaints with 0 black points in total. Complaints on related Slots Garden Casino Unspecified relation.
No reaction policy, passive regulator. Black points: 10 for this casino. The player's account was closed while their withdrawal request was still pending.
There is no further information available and the complaint remains unresolved. Black points: 97 9 for this casino. The casino became irresponsive to the mediator and the player.
No other information is available ever since then and the complaint was left unresolved. The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. Disputed amount: R6, bonus money. Complaints on related Silver Oak Casino Unspecified relation.
The player won a big jackpot but his winning was confiscated due to broken terms and conditions. The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud.
We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence. With no new evidence, the case remains unresolved.
The player won a jackpot, casino refused to pay them the full amount. After the player hit the jackpot and accumulated some winning, he requested a withdrawal.
The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning.
The casino failed to provide some evidence about the case. Show 1 similiar complaints with black points in total 53 for this casino.
Black points: 30 for this casino. The player received a partial amount of the deposit money, but the rest was still unpaid.
A player from a restricted country by his words dealt with a casino that they would return their deposits. The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly.
The case remains unresolved. Black points: 12 for this casino. Lady from the US wanted to withdraw her winning but her account was suspended.
A player's withdrawal was divided into several payments when suddenly she was not able to log in.
After she claimed a complaint against the casino she got an answer from the casino that her account was audited. New information is missing and no more evidence was published.
Show 1 similiar complaints with black points in total 12 for this casino. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Black points: 39 3 for this casino.
Another case of a long withdrawal process. The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total 9 for this casino.
Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month. Nobody responded to this complaint and we do not know if the player received the money or not.
Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money. Technical glitch.
The player joined the casino from a restricted country based on wrong marketing e-mail that they received. Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Complaints on related Slot Madness Casino Unspecified relation.
The player requested a withdrawal and sent the documents for their account verification to the casino about 10 times and still haven't received the money.
No other information is available. The complaint remains unsolved. Black points: 99 for this casino. Ignoring a withdrawal requests for 5 months.
The player had waited for withdrawal for more than 5 months and ever since then, they won 5 more times wasn't allowed to request another withdrawal because their 1st request was still pending.
The casino was not responding to this complaint. This payment is with unknown status as we didn't hear any explanation from the casino.
Black points: 52 for this casino. The player's account verification and withdrawal process got delayed. Later on, the casino accused the player of multiple account holdings without any evidence to prove it.
This player requested a withdrawal and sent all the documents for verification but one, their credit card statement because they couldn't find the card.
Later on, they found the credit card and resent all of the documents about five more times. After that, the casino accused the player of multiple account holdings but they never provided any evidence.
No other update ever since then is available. The casino accused the player of having duplicate accounts. No evidence was given from the casino's side.
After accusing the player of having duplicate accounts, the casino was not able to provide any evidence. The player had been waiting for 4 months for his payment of USD but after placing an official complaint, the casino closed his account.
An official statement from the casino said the player had a duplicate account. Unfortunately, we have not heard from the casino since then.
Show 1 similiar complaints with black points in total 15 for this casino. Extremely delayed payment. Very long withdrawal process after already approved withdrawal request of only dollars.
The waiting time was almost 4 months. The casino confirmed they would send the payment. No confirmation of receiving the money from the player's side.
Black points: 64 6 for this casino. After a withdrawal request, the account was closed. After a withdrawal request of USD, the casino closed the player's account due to the audit of his account but after that, no response came.
This case is uncertain and it's hard to decide on who's wrong or right. Withdrawal was approved but the payment got delayed.
The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time.
Every time during the live chat, the player was asked to email his documents all over again but this time to different email addresses.
No response came to an official complaint. Long withdrawal process, no response. A polite complaint was made by the player, who had waited for a long time already for their requested withdrawal.
The casino confirmed the player's winnings and said it was just taking more time than usual but it was going to be approved soon. No response from the player whether he received the money, but we consider this payment as likely paid.
Waiting for a second withdrawal was extremely long, no reason was given by the casino. The casino paid some of the player's winnings but not all of them.
The obtained money came in five transfers. He placed an official complaint regarding the remaining 8 USD. Casino wrote 3 different emails asking for all the evidence for verification.
Some of the email addresses were unable to reach. We consider this as unprofessional. Since then, the player did not get an answer and in the end, the casino wrote they were unable to locate the player's account.
Long verification and withdrawal process. The player was promised to receive the winnings via check but never confirmed whether they received it or not.
The player's account verification took more than 2 months. In the official complaint, the casino said that the player would get a check.
The final response from the player was missing so we are not sure if the payment was paid or not. We consider this as likely paid but delayed payout.
Show 5 similiar complaints with 94 black points in total 9 for this casino. Complaints on related Raging Bull Slots Casino Unspecified weak relation.
Black points: 47 for this casino. Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.
Casino representative told to the player that he should not had placed a complaint as she was helping him out. Later they informed the player that the money he had received was not meant for him.
He was accused of breaching bonus terms. He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.
No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails. They only asked for identification documents again.
The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month. Unable to get any information regarding these payments.
Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 84 2 for this casino.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since. Black points: 60 1 for this casino.
The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply.
His winning was simply taken out of his account. Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.
Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.
After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.
Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.
The player was waiting to be paid and was unable to get any reasonable response from the support. From this insufficient communication from the casino's side, the player was one of many frustrated customers.
Withdrawal stayed requested and we do not know the outcome of this case. Complaints on related Dreams Casino Unspecified weak relation.
Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not.
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved.
Show 1 similiar complaints with 60 black points in total 1 for this casino. Black points: 62 1 for this casino. Very long withdrawal process where the casino stopped responding to the player completely.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help.
The casino never responded to the complaint and it stayed unresolved. Black points: 44 1 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. Black points: 5 1 for this casino.
Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. Sites created by this company carry the same theme of a professionally looking skin accompanied by top-notch game quality, large jackpots, and plenty of bonuses to go around.
When Planet 7 was first launched, there were numerous complaints about unfair game tactics, long payouts, and unclear bonus terms.
As of , the site and company have worked to build their reputation positively by being more transparent with customers, ensuring all their games are tested for fairness, and keeping players informed of specific bonus terms and payout time frames.
While the site still has long payout times averaging at least 7 days, there have been little to no negative complaints about the casino in recent years.
Customers who have a problem with the casino or who have any questions can contact customer support through the following:.
However, for better results, you are encouraged to use the Central Disputed System LTD link at the bottom of the casino homepage. This third party company works to mediate claims between users and the casino in a way that creates a positive outcome for all involved.
Planet 7 has certainly experienced its share of growing pains during the early years. Today, however, the site works diligently to provide a quality gambling experience for all of its players.
The attempts made by this casino to not only right old wrongs but also maintain transparency with their members are two of the reasons why we feel they are trustworthy and an overall good online casino.
To be considered one of the better online casinos, you need to have a balance of quality games and bonuses as well as some unique features.
Planet 7 achieves all of this and more. When you first access the site, you will notice a streamlined design that is not to flashy and is very easy on the eyes.
Most importantly, the details you want to know such as current jackpot amounts, recent winners, the welcome bonus, and game features are front and center.
The use of Realtime Gaming Software allows this site to provide players with some of the best game quality available.
The library of games is sizable with over options which include several progressive jackpot games and live dealer games.
Many of the slot and video poker games also have special bonus features which make them worthwhile to play.
The welcome bonus is one of the largest we have seen and the numerous other bonuses certainly help keep this casino ahead of the competition.
One feature that stood out to us is the simple bonus terms for all types of bonuses. Overall, they exclude the same games and have the same rollover requirements.
This makes it much easier to enjoy your bonuses whether you are choosing free spin, cashback, free chip, or deposit bonuses. The VIP program and Player Reward Card are both nice special features of this site but are hardly anything spectacular.
Both are merely options if you want to get a little more bang for your buck and are an avid online gambler. The customer service could use some improvement and some areas of the main website need to be updated.
There is limited information on banking options for any player who is not yet a member. Once you download the software and access your cashier, the methods open to you will be presented as well as their limits.
We feel having this information up front before you sign up for an account is better, however.
The customer service is helpful but appears to have limited knowledge of more in-depth information about site operations and the games.
In addition to that, the chat operators are a bit slower to respond as they not only deal with multiple players at one time but also multiple sites owned by this company.
In the end, we are determined that this casino lives up to its claims of providing a Vegas-style casino experience. The site combines just the right amount of flash and luxury to be appealing and professional looking.
The available games and bonuses are enough to give players plenty of options without seeming overwhelming. Please note that all comments are moderated in accordance with the GamblingSites.
Do NOT use them. They have refused to pay me my withdrawal for six months now!! Do NOT use!! The payout time at Planet 7 SUCKS.
It takes forever. But if you follow the fine print and jump through all the hoops with giving them I. They WILL pay you eventually. It may take 3 months or longer… but they do pay.
The ONLY reason I play with them is because I win with them. Everything else about them sucks. Players should remember that bonus codes are required for every promotion that you take part in at Planet 7 Casino.
The wagering requirements at Planet 7 Casino can be somewhat difficult to understand, as there are different bonus rules for each promotion.
It was just left up to me to make a deposit and see for myself how much they would match. That being said, some of the Planet 7 Casino wagering requirements are excellent and much lower than other online casinos.
The required playthrough for Planet 7 Casino bonuses varies depending on the bonus code you claim. They can be as long as no playthrough up to 5x, still lower than some casinos that require 30x or more.
The Planet 7 Casino website is powered by BTK Ltd , an online gaming company that owns just one other casino.
For example, whenever you enter any internal pages on Planet 7, the sidebar menu disappears. This means that you only really have full access to the shite via the homepage, but it just takes some getting used to.
Planet 7 Casino does have an Instant Play client, meaning it will work on any Windows or Mac device without downloading any software.
There are over slots available from this developer, including popular games like Bubble Bubble and Achilles. Real Time Gaming has been around in the online gaming market for over a decade and its games are well known for being entertaining and providing players with the chance to win some great prizes.
Most online casinos now feature slots from various game designers. Still, there is a fair choice of games, and new titles are always added to the catalogue as soon as RTG releases them.
With relatively few table games available, Planet7 Casino definitely caters more towards slots players.Planet 7 Casino is a good choice for players who have a taste for classic slots games and a substantial amount of promotions. Casino players on limited bankrolls will appreciate the 2 no-deposit bonuses, which is very rare to came by for a USA-friendly casino/5.